Frequently Asked Questions
1. What is whistleblowing?
Whistleblowing generally refers to the disclosure of suspected misconduct or undesired activity at a workplace.
You can submit a report or complaint on our platform when you encounter or suspect that something not-quite-right (a misconduct or even suspected offence) is happening at your work place and you want the management to know and rectify.
2. Will my identity be kept confidential?
Yes. We undertake to keep your identity confidential.
If you are concerned about your identity being known, you may choose to remain anonymous when you lodge a report in our platform. We can still correspond with you and follow-up on your report even if you remain anonymous.
3. What information do I need to make a report?
It is very simple to make a report. Just follow the steps given in our platform.
The only slightly challenging part of the process will be the description of the incident where more details will be required.
But not to worry, when we receive your report, we can write to you to obtain more details if the report did not give sufficient details for follow-up investigations. Thus it is very useful that you provide an email when you lodge a report, even if you choose to remain anonymous. This will enable us to contact you for more information, or follow-up on your report or provide you feedback on your report.
4. What happens after drafting my report?
You will be able to review the report before submission.
Upon submission, you will be given a reference number which you can use to monitor the status of your report.
Your report will then be reviewed by our team of specialist investigators who will provide their assessment to your Management upon preliminary investigations.
5. Will all reports be investigated?
Yes. All reports will undergo a preliminary investigation. A full and comprehensive investigation may be ordered by your Management if it believes that the matter reported or complained of merits a thorough and in-depth investigation.
If an offence is disclosed through the investigations, a report may be lodged with the appropriate authorities.
You will be notified accordingly.
6. Can I provide additional information after submitting the report?
Yes. Using your case reference number, you may access your report and upload additional information.
7. How long will the process take after submission?
The duration of the process is dependent on the nature of the matter reported.
This can range from a few weeks to a few months.
8. Who can see my report or complaint ?
Apart from us who manage the platform on behalf of your Management, only you and your Management can view your report.
The appropriate key staffs who are allowed access to the platform can view the report/complaint but they will be unable to modify the report or complaint or delete it.
9. Will I be liable if my allegations are not substantiated after the investigations ?
No. If the information you provided is found to be inaccurate or cannot be substantiated, you will not be liable at all.
The only time there may be liability would be if it is proven that the complaint was lodged with bad intent and mainly to hurt the Management or someone in your organization.
We encourage whistle-blowers to come forward and help the companies weed out bad or undesired conduct, and as such, whistle-blowers will be protected from retaliation or liability.